Receipt, complaints and guarantees
1 At the time of delivery, the Customer must carry out all the necessary checks to detect possible damage and / or other defects in the products delivered which may make it useless.
3 If the Customer finds flaws and defects in the Products being purchased, he/she can get in touch with the Seller, subject to revocation, within 8 days of discovery, to report the defect. The guarantee is valid for 1 (one) year from delivery of the faulty Product. After these terms the Seller will not be liable for defects found by the Customer. In case of obvious defects, the Customer must report them within 10 (ten) days from the date of delivery of the Products, and the transport costs and any other expenses for returning the Products will be borne by the Customer.
4 Defect notice. The Seller invites the Customer to describe in as much detail as possible the nature of the defect found and eventually to transmit in copy the Order documents, indicate the Order number, and any other useful detail for the correct identification of the complaint.
5 Repair or replacement. The Seller will, depending on the case, carry out repairs and replacements of the Product within a reasonable period of time after having acknowledged the defect. In the event of replacement or repair of the Product, the terms of the warranty (forfeiture and prescription) run from the date of delivery of the repaired or replaced Products.
6 Returning Products for defects. In the event that the warranty provides for the return of the Product to the Seller, the Product must be returned by the Customer with the complete original packaging in its parts (including the documentation present inside the packaging) within 10 days from the communication of the defect.
7 Warranty waiver. The Products will not be subject to warranty for defects in the event that the Customer has made incorrect use of the Products, or if the Products have been altered or modified without the Seller's written consent, or have been improperly stored i.e. not taking into account the characteristics of the Products;
8 Withdrawal of defective products. The Customer undertakes to support the Seller in the withdrawal of the defective Products from the market, if the Seller explicitly asks for it.